POLITIQUE

RETOURS & ÉCHANGES

Quality is our promise. Made-to-order excellence.

Notre Politique

All Milanière products are made-to-order using our exclusive designs. Each piece is printed and crafted specifically for you after you place your order.

Made-to-Order

We cannot accept returns or exchanges for size, color, style changes, or change of mind.

Quality Guarantee

If there's any quality issue with your order, we'll make it right immediately.

Problèmes de Qualité

We take great pride in our quality control, but if your item arrives damaged or defective, we'll resolve it immediately.

We'll Replace or Refund:

  • Items that arrive damaged during shipping
  • Products with printing defects or errors
  • Items that don't match your order specifications
  • Garments with manufacturing defects

How to Report Quality Issues:

01

Contact Us Quickly

Email us at milaniquestore@gmail.com within 30 days of receiving your order.

02

Provide Order Details

Include your order number, description of the issue, and any relevant details about the problem.

03

Send Clear Photos

Attach clear photos showing the damage or defect. This helps us process your claim quickly.

04

Get Your Resolution

We'll review your case and provide a replacement or full refund within 2-3 business days.

QUALITY FIRST

Expert craftsmanship

Guide des Tailles

Since we can't accept size exchanges, it's important to choose the right size from the start. Here's how to ensure the perfect fit.

Before You Order:

  • Check our detailed size charts on each product page
  • Measure yourself and compare to our size guide
  • Read customer reviews for fit insights
  • When in doubt, consider sizing up
  • Contact us if you need sizing advice

Need Sizing Help?

Get personalized sizing advice before you order

Ask About Sizing

PERFECT FIT

Size guide & measurements

Problèmes de Livraison

If your package is returned due to an incorrect address or unable to be delivered, we can help.

What Happens:

  • Your order is returned to our fulfillment center
  • We hold it safely for 30 days at no extra cost
  • We'll email you about the returned package
  • You can provide a corrected address for reshipment

Prevention Tips:

  • Double-check your shipping address at checkout
  • Ensure someone will be available to receive the package
  • Include apartment/suite numbers if applicable
  • Use a work address if you're not home during delivery hours

SECURE DELIVERY

Address verification

Notre Engagement

Quality First

Every piece is carefully crafted and inspected before shipping. If anything isn't perfect, we'll make it right.

Fast Resolution

Quality issues are resolved within 2-3 business days. We believe in quick, hassle-free solutions.

Personal Service

You'll always speak with real people who care about your experience and satisfaction.

Expert Guidance

From sizing advice to style questions, we're here to help you make the perfect choice.

Questions sur votre Commande?

Our team is here to help with any concerns about quality, sizing, or shipping.

Email Support | Contact Form

Email: milaniquestore@gmail.com

Response Time: Within 24-48 hours

Quality Issues: Resolved within 2-3 business days