AIDE & SUPPORT

QUESTIONS FRÉQUENTES

Everything you need to know. Where answers meet clarity.

Commandes et Paiement

How do I place an order?

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Simply browse our collections, select your desired items, choose your size, and add to cart. Proceed to checkout, enter your shipping information, and complete payment. You'll receive an order confirmation email immediately.

What payment methods do you accept?

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We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for a secure and convenient checkout experience.

Can I modify or cancel my order?

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Orders can be modified or cancelled within 2 hours of placement. After this time, your order may already be in processing. Contact us immediately at milaniquestore@gmail.com for assistance.

Livraison et Expédition

How long does shipping take?

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Standard shipping takes 5-7 business days. Express shipping (2-3 business days) and overnight shipping are also available. International orders typically take 7-14 business days depending on destination.

Do you ship internationally?

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Yes! We ship worldwide. Shipping costs and delivery times vary by location. International customers are responsible for any customs duties or taxes that may apply.

How can I track my order?

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Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.

Retours et Échanges

What is your return policy?

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We accept returns within 30 days of delivery. Items must be in original condition with tags attached, unworn, and in original packaging. Some items like intimate apparel cannot be returned for hygiene reasons.

How do I return an item?

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Contact our customer service team at returns@milaniere.com to initiate a return. We'll provide you with a return label and instructions. Please package items securely for return shipping.

Can I exchange for a different size?

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Yes! We offer free size exchanges within 30 days. Contact us to arrange an exchange, and we'll send you the new size once we receive your return.

Produits et Entretien

How do I choose the right size?

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Each product page includes a detailed size guide. Measure yourself and compare to our charts for the best fit. When in doubt, we recommend sizing up for comfort. Our customer service team can also provide sizing advice.

How should I care for my Milanière pieces?

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Care instructions are provided on each garment's label. Generally, we recommend gentle machine wash or hand wash in cold water, and air dry when possible. Avoid bleach and harsh chemicals to maintain fabric quality.

Are your products ethically made?

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Absolutely. We're committed to ethical manufacturing and work only with suppliers who share our values of fair labor practices and environmental responsibility. Quality and ethics go hand in hand at Milanière.

Compte et Support

Do I need an account to place an order?

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No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, access exclusive offers, and enjoy faster checkout for future purchases.

How do I contact customer service?

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You can reach us at milaniquestore@gmail.com, through our contact form, or via live chat during business hours (9 AM - 6 PM EST, Monday-Friday). We typically respond within 24 hours.

Do you offer exclusive member benefits?

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Yes! Join our newsletter to receive early access to new collections, exclusive discounts, style tips, and invitations to special events. Members also enjoy priority customer service.

Encore des Questions?

Our customer service team is here to help you with anything you need.

Available Monday-Friday, 9 AM - 6 PM EST